What is your shipping policy?
We ship to any state in the US as well as Southern Canadian Territories. We have a flat rate shipping fee and ship many of our lines with no duty and brokerage fees. We ship via FedEx/UPS ground service. If you need a product more quickly, please contact our customer service team to discuss expedited shipping options (expedited shipping is not always possible).
Do you charge for shipping?
We offer free shipping on many brands. For all other lines, for orders under $49 we have a flat rate of $15 when shipping within the US and Canada. Orders shipped to Hawaii and Alaska incur a fee of $50 on any order. The $50 fee is in addition to the $15 flat rate for orders under $49. For orders shipping to Canada, the customer is responsible for all duty, brokerage and taxes unless the manufacturing line is part of our Preferred supplier list.
Are there any exceptions to your free shipping policy?
The only exceptions to our free shipping policy are shipments going to Hawaii and Alaska, and freight shipments. Orders going to Hawaii and Alaska have a $50 flat rate regardless of brand and order size. This fee cannot be waived. Items that we know are shipping via truck incur a $75 flat fee for shipping. This covers residential delivery and lift gate service. This fee will reflect in your shopping chart if applicable.
Do you offer expedited shipping?
We do not offer expedited shipping as an option on our website. Orders are shipped FedEx, UPS, or Freight ground. If you need something more quickly, please contact our sales team prior to ordering to discuss expedited shipping options and prices. Please note that expedited shipping is not always possible and cannot be guaranteed.
Do you ship internationally?
At this time, we are only shipping within the US and Southern Canada. We do not ship internationally.
What is your Delivery Incentive program?
Our Delivery Incentive program is something we offer on specified lines. Based on average lead times, we commit to getting orders delivered within a specified number of days. If we miss the delivery commitment, we offer a $25 refund on the order.
My order shows delivered but I never received it?
Homeclick.com cannot be held responsible for missing deliveries once FedEx or UPS indicates that the shipment has been delivered. If this occurs, please first check with neighbors and around your home. Then contact FedEx or UPS to file a claim.
Can you ship with USPS?
We are only able to ship UPS or FedEx. We cannot ship USPS at this time.
Can you ship to a PO Box?
We cannot ship to PO Boxes at this time. A physical street address is required for shipping. We cannot be responsible for delays in shipping due to invalid delivery address entries.
If I return an order, will I be credited for shipping fees I paid?
If you return an order and you paid shipping fees for our standard flat rate, expedited shipping or Customs fees, the shipping fee will not be refunded.
Why does my shipment show "Truck" for the carrier?
Some fixtures are too large to ship via UPS or FedEx. These items must ship freight truck. Any item/order shipped via truck is not eligible for expedited shipping or our Quick Delivery commitments. Truck shipments generally take 2-3 weeks for delivery. Homeclick.com does not always know when an order will ship via truck as it is up to the manufacturer's discretion. For truck shipments, the carrier will contact you to schedule a delivery appointment.
Do you ship with a signature required for delivery?
At this time, we do not require a signature for delivery. If you would like your order to be shipped with a signature required, please call us to place your order. Orders are not shipped with Signature Service unless requested or UPS/FedEx requires it for your area.