HomeClickPro Ordering Policies


	Sales Tax Payment Options Our Charge Policy Pricing & Availability Determining a Product's Lead Time Warranty Information Redeeming a Discount/Promotion Order Status & Tracking Cancel an Open Order Product Price, Description, & Color Accuracy Rebate Disclaimer Brands Excluded from Sales
	Sales Tax We do not collect sales tax on items purchased at HomeClickPro.com, except for deliveries within New Jersey. New Jersey deliveries are charged 7% state sales tax which is calculated during checkout. If you are a professional based in NJ, please contact us and we will be able to exclude sales tax from your order. back to top
	Payment Options For your convenience, HomeClickPro.com accepts American Express, Visa, Mastercard, and Discover, along with the alternative payment method BillMeLater. back to top
	Our Charge Policy Because the majority of our products are special order, your credit card will be charged at the time that you place your order. In order to clarify any confusion, this is because we place orders with the manufacturers on your behalf. Once we order the items, we are often unable to cancel or must return and pay a restocking fee. Therefore we consider this charge a "100% deposit". If you have any questions or concerns regarding this policy, please call us toll free at (888) 654-8496. back to top
	Pricing & Availability HomeClickPro.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 1-2 business days. If there is a problem with your order you will receive an email stating more details within one business day. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process. Ask our Sales Representatives for shipping details when you place your order. back to top
	Determining a Product's Lead Time At HomeClickPro.com, we understand that you want the right products, at the right price, at the right time. Therefore, we have included the ability to request the lead time of any product featured on our web site. Simply click the “inquire about product lead time” link on any product page. A window will pop up, with a form to be filled in. Select the color(s) you're interested in; complete the additional information and hit “send”. We will respond to your lead-time request as soon as possible. back to top
	Warranty Information All products are covered by the manufacturer’s warranty as well as any other warranty required by law. General warranty information for each manufacturer may be obtained by contacting the manufacturer directly. If you have more specific warranty information questions, please call Customer Service at (888) 654-8496. back to top
	Redeeming a Discount/Promotion During the checkout process, you will be asked to enter your promotion or discount code. Enter the valid code to redeem your discount. When you reach the order summary and confirmation, you will notice the discount or special promotion applied to your order. If there are any questions, please call Customer Service at (888) 654-8496. back to top
	Order Status & Tracking You will receive an email notification with shipper and tracking information once your order has shipped. To monitor the status of your order, click on the 'Order Tracking' link at the top of the page and enter either your e-mail address or order number and your billing address zip-code. If you have further questions regarding your order, please fill out our customer service contact form at Customer Service Or call Customer Service at (888) 654-8496. back to top
	Cancelling an Open Order You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the distributor. Typically, most orders are shipped the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped or added to the shipping queue by either us or the distributor the terms of our returns policy will take effect. In some cases a custom, special order item may be non-returnable and/or non-cancelable. BuySafe bonds cannot be partially cancelled. For example, if you place an order for five products, purchase a BuySafe bond and cancel three of the products, the BuySafe charge will NOT be adjusted. You can choose to either cancel the bond in its entirety or pay the full bond price for coverage on the remaining products. back to top
	Product Price, Description & Color Policy While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen. Thanks! back to top
	Rebate Disclaimer Customer is responsible for mailing in rebate to the appropriate brand manufacturer. All rebate terms and conditions set by the brand manufacturer and HomeclickPro.com (Home Décor Products, Inc.). HomeclickPro.com (Home Décor Products, Inc.) reserves the right to revoke this policy at any time. Once you find your rebate online, please print the rebate form and follow these tips to ensure you receive your rebate: Read the form completely, including the Terms and Conditions. (Please be aware that, unless noted otherwise, rebates are limited to one per product per household or address. Other limitations may also apply.) Note all proof-of-purchase requirements (e.g., receipt, UPC label, serial number, offer date), and make sure your product rebate has not expired. Wait for your purchased item to arrive at your home. Mail these items to the address shown on the rebate form: Completed rebate form A copy of your online receipt All required proof-of-purchase documents All manufacturer rebates must be mailed to the manufacturer, and each rebate should be mailed in an individual envelope. back to top